Last updated: July 26, 2026
We want your Night Dunes order to reach you beautifully and without fuss. Here is how shipping, delivery, and returns work.
Where we ship
We currently ship across Canada. If you are outside Canada and would like to order, please contact us: support@nightdunes.com. We will let you know when international shipping opens.
Shipping rates
Shipping is a flat rate per order, not per item:
- $19.99 CAD flat rate on orders under $150 CAD.
- Free shipping on orders of $150 CAD or more — it applies automatically at checkout.
Rates are shown at checkout before you pay.
Processing and delivery times
Orders are usually processed within 1–3 business days. Once dispatched, delivery across Canada typically takes 5–9 business days, depending on your location. These are estimates, not guarantees; delivery can take longer during busy periods or because of carrier delays outside our control.
You will receive a confirmation email when you order and, where available, tracking details once your order ships.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at support@nightdunes.com. We will do our best to help, but once an order has been sent to fulfilment we may not be able to change it.
Returns and exchanges
Your satisfaction matters to us, and nothing here affects the rights you have under Canadian and provincial consumer protection law.
Our policy. If you are not happy with your order, you may return an unopened, unused item in its original packaging within 30 days of delivery for a refund of the product price. To start a return, contact us at support@nightdunes.com with your order number before sending anything back.
Hygiene and safety. For health and hygiene reasons, we cannot accept returns of skincare products that have been opened, used, or had their seal broken, unless the item is faulty or was sent in error.
Damaged, faulty, or incorrect items. If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery with your order number and a photo. We will arrange a replacement or a full refund, including any return shipping cost, at no charge to you.
Return shipping. For change-of-mind returns, you are responsible for the cost of returning the item, and we recommend a tracked service — we cannot refund items that do not reach us. For faulty or incorrect items, we cover return shipping.
Refunds. Once we receive and inspect your return, we will process your refund to your original payment method within 5–10 business days. Your bank or card provider may take additional time to show it. Original shipping charges are non-refundable except where the item was faulty or incorrect.
Contact
For anything to do with your order, shipping, or a return:
support@nightdunes.com
Night Dunes Inc., Calgary, Alberta, Canada
This page is available in English and French. Where the two versions differ, the English version governs.